HMRC helpline closure- What to do

hmrc self assessment tax helpline closure details

HMRC have temporarily closed the 0300 200 3310 self-assessment helpline number as per their announcement last Friday. Help and support can now be obtained via web chat from their extra support team.

We do appreciate the frustration this may cause clients when trying to contact HMRC, especially as the agent helpline was shut down last month, and we can confirm from our point of view that it was a massive failure.

This temporary closure will no doubt cause further inconvenience to clients trying to resolve issues with their personal tax account, including PAYE coding notices, especially as no notice was given of these changes.

The payment helpline 0300 200 3822 does remain open, and time-to-pay agreements can be applied for through your online account if needed.

HMRC acknowledge that they have massive resourcing issues, and rightly or wrongly, this is part of their attempt to address the issue.

We wait with bated breath!

Carrie Stokes Chartered Accountant

Carrie Stokes Chartered Accountant

I work with directors of limited companies in Shropshire, Staffordshire and the West Midlands giving them a clear and up to date financial picture of their business that they understand. Looking at the numbers, what they mean and how they can be improved to grow their business.

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